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Valid GCX-GCD Test Dumps & Reliable GCX-GCD Exam Price

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Genesys GCX-GCD Exam Syllabus Topics:

Topic
Details

Topic 1

Understand Genesys Cloud CX Architect, Scripting, QM, and WFM: This section of the exam measures the skills of a Developer and explains the basics of Architect for building call flows, the use of scripting to guide agents, and the core functions of Quality Management (QM) and Workforce Management (WFM) to optimize operations. Students will understand how these tools are configured and integrated into Genesys Cloud CX.

Topic 2

Describe the options to download recordings: This section of the exam measures the skills of a System Administrator and discusses the different ways available to access and download call recordings in Genesys Cloud CX. It includes understanding where recordings are stored and how to retrieve them for compliance and quality purposes.

Topic 3

Explain Agent Chat and Analytics APIs: This section of the exam measures the skills of a Developer and focuses on the APIs used for agent chat interactions and analytics data. It describes how developers can programmatically manage chat activities and access analytics reports to monitor system performance.

Topic 4

Configure the features of Genesys Cloud CX Collaborate and Communicate: This section of the exam measures the skills of a System Administrator and covers the setup and management of collaboration tools and internal communication features within Genesys Cloud CX. It explains how to configure chat, messaging, and workspaces for teams to work effectively inside the platform.

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Quiz GCX-GCD - Reliable Valid Genesys Cloud CX: Developer Certification Test Dumps

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Genesys Cloud CX: Developer Certification Sample Questions (Q63-Q68):

NEW QUESTION # 63
In Genesys Cloud CX, the term conversation is defined as an interaction between multiple participants over at least one media channel such as chat, phone, or email.
Each conversation contains the end-to-end data for all interactions between the participants.

A. False
B. True

Answer: B

Explanation:
In Genesys Cloud CX, a conversation refers to an interaction involving multiple participants over one or more media channels, such as chat, phone, or email. Each conversation encompasses comprehensive data for all interactions among the participants, providing a complete view of the engagement history.
Reference:https://help.mypurecloud.com/glossary/conversation/

NEW QUESTION # 64
Genesys Cloud CX combines the routing information from all sites into a/an ______________.

A. Number plan
B. Edge
C. Outbound call
D. Trunk

Answer: A

Explanation:
Genesys Cloud CX uses aNumber planto consolidate and interpret routing information from all sites. This plan defines how dialed numbers are handled and routed across the system, ensuring consistent and efficient call processing.

NEW QUESTION # 65
Error 400 by Notification service means the channel has been idle for 24 hours.

A. False
B. True

Answer: B

Explanation:
In Genesys Cloud CX, a notification channel remains active for 24 hours. If the channel is not renewed within this period, attempts to use it will result in a 400 error. To maintain an active channel beyond 24 hours, you must resubscribe to the topics before the channel expires. This can be achieved by sending aPOSTrequest to
/api/v2/notifications/channels/{channelId}/subscriptionswith an empty array as the body, effectively extending the channel's validity for another 24 hours. Implementing a recurring task to perform this resubscription every 23 hours is recommended to ensure continuous operation.

NEW QUESTION # 66
What is the timeout period for reconnecting the chat session?

A. Five Minutes
B. Four Minutes
C. Two minutes
D. Three Minutes

Answer: C

Explanation:
In Genesys Cloud CX, if a WebSocket connection for a chat session is lost, the system allows a two-minute window for reconnection. If the client does not reconnect within this period, the chat session is considered terminated.

NEW QUESTION # 67
Which of the following statements are true regarding the Preview API? (Choose two.)

A. Any developer may access these resources with no restrictions.
B. They are intended to be released publicly at some point in the future.
C. These resources are subject to both breaking and non-breaking changes at any time without notice.

Answer: B,C

Explanation:
Preview APIs are made available as a preview of resources that are intended to be released publicly in the future.
Preview APIs are subject to both breaking and non-breaking changes at any time without notice.

NEW QUESTION # 68
......

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